Shipping policy

Yankee Southern Laserworks Shipping Policy

Contact Us: yankeesouthernlaser@gmail.com

Order Placement

All orders must be placed via our online store or an authorized point-of-sale location. All payment details are securely encrypted during checkout. We do not store financial information and are not responsible for any orders placed using unauthorized methods. Orders will only be processed when complete and accurate order information is provided. Missing or incorrect details may delay fulfillment.

Processing Times

  • Standard Processing: 2–3 business days (excluding weekends and holidays).
  • Rush Processing Upgrade: Guarantees processing within 1 business day. This does not affect transit time unless you select an expedited shipping method at checkout.
  • Processing times are subject to product availability and will be communicated via the contact details you provide. It is your responsibility to ensure contact information is accurate.
  • Custom orders will be given a estimated time during the quoting process. Please refer to the quote for lead and processing times. 

Shipping Cut-off Times

  • Orders containing all in-stock items placed before 4:00 PM CST will ship the same business day.
  • Orders with custom, on-order, or out-of-stock items will ship once all items are available.
  • Orders placed on weekends or public holidays will be processed on the next business day.

Free & Flat Rate Shipping

  • Lower 48 States:
    • Orders of $100+ (before tax & after discounts) qualify for Free Shipping.
    • Orders $50–$99 qualify for $8.50 Flat Rate Shipping.

  • Alaska & Hawaii: Free shipping on orders $150+.

  • Orders of 24"x 35" or larger ship free only within the lower 48 states and incur a $20 Large Item Fee. Maximum ship size is 24"x46".

  • Free shipping orders will be sent via UPS Ground or USPS Priority Mail at our discretion.

Carriers & Shipping Methods

  • We primarily ship via USPS but also use UPS, for certain orders. Available shipping options include:
    • UPS Ground, UPS Next Day Air, UPS Next Day Air Early
    • USPS Priority Mail, USPS Priority Mail Express

If you require a specific carrier or expedited service, you must select it during checkout.

International Orders

Shipping rates are calculated at checkout based on destination and order weight. Duties, taxes, and fees imposed by the destination country are the responsibility of the recipient.

Shipping Protection

We offer optional Shipping Protection at checkout. If selected, we will process replacements or refunds for lost or damaged packages without requiring you to wait for the carrier’s claim process. If declined, all claims must be filed with the carrier and replacements will only be issued once the claim is resolved.

Lost, Delayed, or Damaged Orders

  • Lost/Delayed: We cannot guarantee transit times. A package is considered lost only after the carrier declares it so. If you believe your order is lost, email us at yankeesouthernlase@gmail.com with your order number to initiate a claim.

 

  • Damaged: Inspect your package immediately upon delivery. You must notify us within 48 hours of receipt with photos of:
    • Shipping label
    • Front and back of package
    • Internal packaging
    • Damaged items

·         Failure to notify within 48 hours releases us from liability.

  • Incorrect or Incomplete Addresses
    • If a package is returned due to an incorrect or incomplete address, the customer must pay all re-delivery costs. We are not responsible for loss due to incorrect addresses provided at checkout.
  • Local Pickup
    • Local pickup is available for all products. Orders with in-stock items will be ready within 2 business hours of placement. Select “Local Pickup” at checkout to use this option.
  • No Exceptions
    • This policy applies to all orders without exception. By placing an order, you agree to these terms in full.